Nasser Saeed Al Naimi, Deputy Chief of Quality, Deputy Chief Quality Officer, Director of Hamad Healthcare Quality Institute, Head of the 16000 Health Sector Call Center, revealed that the number of callers to the 16000 service during the last ten days increased by 400%, as the number increased from 5,000 calls per day to more than 20,000 calls, indicating that the number of employees working in the service is estimated at 300, and that work continues 24 hours a day.

He also pointed out that the 16000 Health Call Center operates in cooperation with the Patients Experience Center, explaining that the reason for repeated calls is due to inquiries about patients who did not receive a text message with the results of the PCR examination, or travelers returning from abroad whose EHTERAZ application had turned yellow, or delays in communication by doctors with patients who have been tested positive for coronavirus.

Source: Government of Qatar