Doha: The Ministry of Endowments and Islamic Affairs (Awqaf) has launched the "Al-Mutawef" pilgrimage guide service via WhatsApp on the number (55592080), as an integrated digital assistant powered by artificial intelligence technologies. The service represents a paradigm shift in the path of digital services designed to be the unified digital assistant for pilgrims of the State of Qatar via WhatsApp.
According to Qatar News Agency, the service offers interactive services around the clock, starting from the phase of inquiry and registration to tracking requests until reaching onsite support, as well as guidance while pilgrims perform rites. The application provides a broad synthesis of information and guidance services that help pilgrims access up-to-date information about the approved pilgrimage operators, alongside contact data for each pilgrimage campaign.
Additionally, the service offers detailed information about the licensed Umrah offices and the signature sites associated with Hajj, including the Holy Sites, utilities, and guidance points, in addition to instructions related to registration and the performance of Hajj and Umrah rites. The application relies on an advanced smart support system that allows pilgrims to ask questions via WhatsApp both in Arabic and English, with the system providing timely and consistent answers.
This service covers key aspects related to pilgrimage, such as admission conditions, registration steps and methods, payments, and follow-up on request statuses. It also addresses public inquiries, reducing pressure on traditional support channels, and offers a feature to transfer users to customer service operators for specific transactions like cancellations.
The service allows Qatar's pilgrims to track their Hajj requests directly, inquire about request statuses, review financial and administrative details, and track associated procedures. This move ensures transparency, expedites request processing, and provides a more efficient and flexible experience for pilgrims through full integration between smart responses and direct support.
Overall, the service offers smart guidance services to help Qatar's pilgrims identify locations and reach multiple destinations within the Holy Sites at Mina and Arafat by pinpointing the closest utility points and providing navigation tracks. These services promote comfort for Qatar's pilgrims, especially when needing to reach a location quickly, enhancing the field pilgrimage experience and minimizing navigation challenges.
The app is easy to browse and accelerates access to approved campaign services and information, offering prompt interactive responses and support around the clock. This application is part of Qatar's Awqaf 2025-2030 strategy, focusing on digital transformation and smart services that leverage cutting-edge technologies to serve diverse society members, improve service quality, and enhance beneficiary satisfaction.
This trend highlights Awqaf's focus on innovative digital solutions and AI-powered technologies to optimize the pilgrims' experience, providing efficient, flexible, and rapid services. It keeps pace with global technological advancements, enhancing the service system for Qatar's pilgrims and marking a paradigm shift in the e-services track offered by Awqaf through a smart assistant combining information with support and guidance via WhatsApp, enabling pilgrims to perform rituals in a technology-rich environment.