As part of its keenness to provide premium services to its customers, the Ministry of Foreign Affairs and International Cooperation (MoFAIC) has announced the activation of electronic linkage and integration for the airport entry permits issuance service it provides to representative missions accredited to the United Arab Emirates, in cooperation with Dubai Airports. The integration was implemented within the framework of the strategic steps towards government digital transformation and designing joint services across government entities, which contribute to saving time and effort and enhancing the customers’ journey.

This initiative embodies partnership frameworks between the federal and local entities and reflects system integration, which contributes to enhancing digital transformation initiatives in the UAE and moving from the service digitization phase to the comprehensive customer journey design phase through all stages of implementation across all entities, and integrating their systems in a way that best serves customers and offers a unique experience seldom found at the international level, where the UAE has ranked among the world’s top countries in the digital life indexes in 2022.

Cutting-edge technologies were used in the field of integrated systems on both sides and according to the highest standards of information security. The electronic linkage system was designed to facilitate the transfer of data immediately and seamlessly while allowing for follow-up on applications’ updates at every stage of the transaction.

H.E. Sheikh Maktoum bin Butti Al Maktoum, the Director of MoFAIC’s Dubai Office, has praised the efforts made and the constructive cooperation among the joint task forces which acted as one to achieve the digital integration of the systems operating at both entities, as well as the outcomes of the initiative which contributes to scaling up the indexes of the digital government and smart cities.

For his part, Majed Al Joker; the Chief Operating Officer of Dubai Airports, said: “This agreement comes within the framework of the cooperative approach we adopt at Dubai Airports to support all government entities within the UAE, and as a part of our ongoing endeavors to play a pivotal role in supporting digital transformation in the UAE. We are pleased to work hand in hand with MoFAIC towards providing premium services in accordance with the highest international standards and optimizing a compressive experience across all service delivery points at Dubai Airports.”

MoFAIC is committed to achieving integration and cooperation with various government entities in the UAE to improve the performance and level of the services provided, as it works on enhancing the customer’s experience to ensure streamlined and easy access, and swift procedures.

Source: Ministry of Foreign Affairs & International Cooperation